Daily Coverage Contact Method Response Time
Expert Support Informational 24x7x365 E-mail/Phone/On-Call 4 Hours
Enhancement 24x7x365 E-mail/Phone/On-Call 4 Hours
Limited Service 24x7x365 E-mail/Phone/On-Call 1 Hr. Phone/2 Hrs. Site
System Down 24x7x365 E-mail/Phone/On-Call 1 Hr. Phone/2 Hrs. Site
Advanced Support Informational 24x7x365 E-mail/Phone/On-Call 4 Hours
Enhancement 24x7x365 E-mail/Phone/On-Call 4 Hours
Limited Service 24x7x365 E-mail/Phone/On-Call 1 Hr. Phone/4 Hrs. Site
System Down 24x7x365 E-mail/Phone/On-Call 1 Hr. Phone/4 Hrs. Site
Standard Support Informational Sun-Thu 9:00 - 18:00 E-mail/Phone Next Business Day
Enhancement Sun-Thu 9:00 - 18:00 E-mail/Phone Next Business Day
Limited Service Sun-Thu 9:00 - 18:00 E-mail/Phone 2 Hours Phone
System Down Sun-Thu 9:00 - 18:00 E-mail/Phone 2 Hours Phone
Basic Support Informational Sun-Thu 9:00 - 18:00 E-mail/Phone Next Business Day
Enhancement Sun-Thu 9:00 - 18:00 E-mail/Phone Next Business Day
Limited Service Sun-Thu 9:00 - 18:00 E-mail/Phone 4 Hours Phone
System Down Sun-Thu 9:00 - 18:00 E-mail/Phone 4 Hours Phone






Phone:
+972-73-Safeway
(+972-73-7233929)

Fax:
+972-3-725-2758

Information queries:
info@safeway.co.il

Support queries:
support@safeway.co.il

Sales queries:
sales@safeway.co.il

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