Maintaining and supporting your security infrastructure is key to maximizing uptime and providing a high level of service to both your internal and external users.

At Safeway we offer different levels of support in order to help your organization best meet their support needs.

"The quality of our work depends on the quality of our people."

A highly professional and service oriented team that operates 24x7 is the backbone of our support department.

Years of hands-on experience and the highest level of product certifications give your team the edge needed to quickly overcome the challenges your organization might encounter.

The matrix below details these support options that can be customized to best suit your needs.

Basic Standard Advanced Expert
Phone Support 9x5 12x5 24x7 24x7
Phone Response Time 4 Hours 2 Hours 1 Hour 1 Hour
On-site support
2BD
NBD 24x7 24x7
On-site Response Time
2BD
NBD 4 hours 2 Hours
Product Updates
Notification Notification & Downloads Notification & Downloads Installation
Product Upgrades
Notification Notification & Downloads Notification & Downloads Installation
Security Certification
Yearly Quartetly
Technical Leader
Lab Replication
Monitoring
Optional Optional Included Included
Preemptive Maintenance
Optional Optional Quarterly Monthly
Priority Phone Access
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